Two leading British charities- Young Gamers & Gamblers Education Trust (YGAM) and Betknowmore UK are working together to launch a Safer Gambling Training programme.

What does the new programme entail?

The programme is designed to provide employees of the gambling industry with specialist online training that could strengthen play protection standards. It would also be useful in protecting consumers from gambling-related harm. The study’s resources have been developed on the basis of neuroscience studies on the brain’s learning called “flipped learning.”

The collaboration will bring in specialist knowledge as well as real experience insight as well as research to create the most comprehensive and advanced training programmes for gambling employees. The course has six interactive digital training modules that cover crucial topics like identifying harm, customer interaction, employee mental health and well-being, safeguarding, and customer vulnerability.

Adhering to the Gambling Commission’s requirements

The training content is developed scientifically, with specialist knowledge that adheres to the latest LCCP requirements of the UK Gambling Commission. It will support the National Strategy to Reduce Gambling-related Harms. The alliance also includes Canada’s Responsible Gambling Council (RGC) as an independent evaluation partner.

YGAM chief executive Lee Willows commented on the Betknowmore UK partnership and calling it “humbling.” She added,

“Together we have been fortunate to work with a number of operators to deliver face-to-face training over the last twelve months and so having a strategic alliance to continue this and combine with digital learning seems a good natural progression.  Player protection and understanding customer vulnerability is an area we know operators want to upskill their staff in.”

Betknowmore chief executive Frankie Graham said that companies operating in the gambling space need trained employees that can provide trusted and high-level customer service. The new training programme will help in raising the standards that help in creating a benchmarking of knowledge and understanding of harm related to gambling. All profits made by the training will be given back to the two charities to support their social goals.