Softswiss expands its business-to-business support with a 24/7 service

Softswiss expands its business-to-business support with a 24/7 service

Clients of Softswiss now have 24-hour access to B2B Customer Support specialists after the supplier’s launch of a new 24/7 service this week. Previously, clients could only contact the support service during specific day hours.

However, Softswiss Game Aggregator partners now have access to a Jira helpdesk, which offers B2B support in English and Russian.

Softswiss: 24/7 support 

Softswiss noted that its B2B support is prioritized: inquiries involving a significant number of games that are not working correctly or winnings that require verification receive the highest priority. The time needed to resolve issues is then decided by the importance and complexity of the ticket. According to the B2B support service, each new application is processed in an average of “less than 40 minutes,” with 95% of inquiries answered without the need for additional professionals.

SoftSwiss, the gaming aggregator, improved the administration of VIP customer inquiries in September by redesigning its B2B support services.

The support system for the game aggregator, which was established last year, will now include several priority queues for help desk inquiries, including “urgent, VIP client, and normal priorities.”

“The implementation of 24/7 support is a significant and critical step in the development of the Game Aggregator B2B Support,” said Yauheniya Matsiuk, Softswiss Game Aggregator B2B customer support team lead. After all, our primary goal is to maintain contact with Softswiss Game Aggregator clients and their real-money casino gamers at all times to assist them in resolving concerns as quickly as possible.

“With the assistance of 24/7 support, we are now even closer to achieving that goal. Today, a dedicated team of professionals works around the clock to guarantee that our global clients receive superior service regardless of their location.

About the company

The Game Aggregator API connects over 11,000 titles from 170+ game studios to the casino, sports betting, and poker businesses through a simple connection.

SOFTSWISS is a well-known iGaming expert specializing in providing approved software solutions for managing online gaming operations. The company employs a global workforce of over 1,000 people and has an official presence in Malta, Belarus, Poland, and Georgia. SOFTSWISS is licensed to operate gambling in several jurisdictions, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia, and Greece.

The company offers a diverse product portfolio that includes an Online Casino Platform, a Game Aggregator that aggregates thousands of casino games, an affiliate platform called Affilka, a sportsbook platform called Sportsbook, and a Jackpot Aggregator. SOFTSWISS was the first company in the world to provide a bitcoin-optimized online casino system in 2013.


About Lou De Aguila

Lou Aguila is a news and feature writer for Golden Casino News. For over a decade, Lou has published news and featured articles for some of the most reputable sports betting and online casino sites in the world, including BetNow.UK, VegasOdds, and BWin. Apart from being a hardcore live casino punter, he also covers sports stories in North American leagues from time to time.