PokerStars Major Tournament Canceled Due to Technical Issues 

PokerStars Major Tournament Canceled Due to Technical Issues 

  • PokerStars’ event-stacked schedule in late September was a dismal failure when significant technical troubles forced the cancellation of all World Championship of Online Poker main events (WCOOP). 
  • The sudden crash also disrupted tournaments already in progress, however, participating poker players would get compensation following PokerStars’s standards. 
  • Despite the company’s best efforts, numerous users vented their anger on social media, with some even threatening to terminate their accounts.

 

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PokerStars

Problems Arose at the Worst Time Possible

Following a brief pause to address technical concerns, the PokerStars team has announced the cancellation of all active tournaments. These issues included client crashes and the inability to log in.

Hundreds of players were affected by the cancellation, including recent WCOOP champion Stefan Huber. A problem of this magnitude occurring during an event that was supposed to be one of the year’s highlights is likely to have a negative effect. 

PokerStars has not officially disclosed the source of the unscheduled outage, with rumors ranging from server troubles to a deliberate attack.

Players who are already engaged in affected tournaments are eligible for reimbursement in accordance with PokerStars’ predetermined guidelines. As of the publication of this article, the official PokerStars website, including the page holding this information, was inaccessible; nevertheless, an archived version of the content discloses that players will be paid in three ways. 

Those who registered but did not play in a canceled tournament are eligible for a rollback and will get a refund of their entry costs in the same format.

Participants in the Tournament Will Receive Compensation

If the event has already begun, but no player has yet qualified for the money, all active competitors will split 50 percent of the prize pool. The remaining half will be distributed based on the number of chips.

In situations where players had already earned money when the tournament was canceled, each player is guaranteed to receive the minimal prize pool remaining. 

Any remaining monies will get dispersed according to the chip count. A number of players have already voiced worry on occurrences not outlined in the official terms, such as any active games at the PokerStars casino, which also failed around the same time. The company answered that the technical team was working on correcting the issues and begged clients to be patient.

The cancellation of such a highly anticipated series of tournaments left a sour taste in the mouths of the PokerStars community, as affected players flooded the operator’s official Twitter account. 

Many users felt deceived despite PokerStars’ assurances of a swift resolution to the crisis and the possibility of a fresh tournament once the situation has stabilized.

A considerable number of commentators indicated their intent to switch to a competitor provider. More still crowded the platform regarding refunds and expressed their unfavorable platform experiences. PokerStars is currently engaged in damage control as the situation rapidly threatens to become a PR nightmare. 

The operator will have to work hard to regain player trust, and as competition increases, the poker giant’s fortunes may begin to decline.

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About Lou De Aguila

Lou Ramon Aguila is a contributor for Golden Casino News. He has a degree in BSBA Legal Management with great interest in high-profile legal cases involving sports personalities. An ultimate sports junkie, he covers just about everything in the sporting world with an emphasis on the NBA, NFL, and MLB. In his past time, Lou loves to read manga, watch anime and critique pro-wrestling matches.